This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office. How To Return A Product Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan Sets We then started to receive the drawer units as samples and I was very unhappy with the fit of the draw units to the storage towers.

For external box dimensions we use the maximum size of the box with the lid and handles in place. For internal box dimensions, we take the minimum dimensions. All dimensions are approximate. You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only). Originally I wanted to make the system for our 4, 9 and 19 litre European sized boxes. The Chinese thought the 19 Litre was too much of a leap and so we set about making only the 4 and 9 litre legs and an open top.It was then apparent that we should use drawers as well as boxes for storage and organisation. Drawers are also more cost effective as obviously we do not need to manufacture lids and handles.

As a company we develop ideas, invest in both tooling and manufacturing equipment and produce the products in our own factory for Global distribution. The Chinese did the production engineering and after several visits over to their factory we launched the initial product.With the knowledge gained we then developed the 19 litre leg and created a top with a stationery tray insert in it. We agreed the design and I booked my flight to visit China in 10 weeks' time. Miraculously everything was on target. I thanked their main project engineer for delivering the product in time for the show. Mr Lam's response was please do not thank me - that is my job. What an amazing response. This response has affected how I run the business. The product was designed as a global project to hold both European and USA popular paper sizes of A4 and letter paper. We have created a flat top which is ideal for placing your printer on, the large size (25 litre drawer) takes both A4 and letter suspension files. We feel this is the first time this feature has appeared on a plastic modular drawer system. The system is totally modular. We have also added a stationery tray so it is really the world's first plastic office draw set. Now please buy the product as it means all our hard work on three continents should pay off. The future development of this idea is based on how well we manage to convince you to buy, use and love the product!Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday. So with 3 days to go to the show I had seen samples but the product was lost on route to Manchester from Hong Kong. This was to do with the fact that our boxes are flush to the tower but the drawers protrude as they have flanges, and the higher the draw then the more it protrudes. I did not expect this and were totally unhappy with what we had. The product is stronger and more robust than anything currently available, but also it is the first time a drawer unit has been especially designed for the Office use and specifically for paper. Of course it will also be used in the home, say kitchen, bathroom, garage and home office. Our employees are already buying many samples with our generous staff discount policy, so already the product has a life of its own. If you wish to return your item to Robert Dyas, you can do so by one of the following methods: 1. Request a Collection via Robert Dyas Customer Services